Refund Policy

URESIA LOGISTICS (OPC) PVT. LTD.

Effective Date: December 27, 2025

Last Updated: December 27, 2025

At URESIA LOGISTICS (OPC) PVT. LTD., we strive to provide reliable and efficient logistics and transportation services. This Refund Policy outlines the circumstances under which refunds may be issued and the process governing such refunds.

1. ELIGIBILITY FOR REFUND

Refunds may be considered only in the following cases:

  • Shipment booking cancelled before pickup
  • Duplicate payment made for the same shipment
  • Service amount charged but service not initiated
  • Overcharging due to system or billing error

Refunds will not be applicable once the shipment is picked up, dispatched, or delivered, except as required by applicable law.

2. NON-REFUNDABLE SERVICES

The following are strictly non-refundable:

  • Completed or partially completed delivery services
  • Franchise fees, registration fees, or onboarding charges
  • COD remittance delays caused by customer or third-party actions
  • Delays due to force majeure events (natural calamities, strikes, government restrictions, etc.)
3. CANCELLATION POLICY

Shipment cancellations must be requested before pickup confirmation. Once pickup is completed, cancellation requests will not be entertained. The Company reserves the right to deduct applicable processing or operational charges from any approved refund.

4. REFUND PROCESS

Refund requests must be submitted in writing via email to support@speedseva.com with relevant transaction details including order number, transaction ID, and reason for refund. All refund requests are subject to internal verification and approval. Approved refunds will be processed through the original mode of payment only.

5. REFUND TIMELINE

Approved refunds shall be processed within 7–15 working days from the date of approval. Processing time may vary depending on the payment gateway or banking partner. Customers will be notified via email once the refund has been initiated.

6. PARTIAL REFUNDS

In certain cases, partial refunds may be issued after deducting:

  • Pickup or handling charges
  • Taxes or statutory deductions
  • Administrative or processing fees

The Company will clearly communicate the breakdown of any deductions made from the refund amount.

7. DISPUTE RESOLUTION

Any disputes related to refunds must be raised within 7 working days of the transaction date. Requests raised after this period may not be considered. We encourage customers to contact our customer support team immediately if they have any concerns regarding their transactions or services.

8. RIGHT TO REJECT REFUND

URESIA LOGISTICS (OPC) PVT. LTD. reserves the right to refuse refund requests if:

  • Incorrect or incomplete information is provided
  • The refund claim does not meet eligibility criteria
  • There is suspected misuse or fraudulent activity

In such cases, the Company will provide a written explanation for the rejection of the refund request.

9. POLICY MODIFICATIONS

The Company reserves the right to amend or modify this Refund Policy at any time without prior notice. Updated versions will be published on www.speedseva.com with the revised effective date. Customers are encouraged to review this policy periodically to stay informed of any changes.

10. GOVERNING LAW

This Refund Policy shall be governed by and interpreted in accordance with the laws of India. All disputes shall be subject to the jurisdiction of courts in Noida, Uttar Pradesh.

CONTACT INFORMATION

For any questions or concerns regarding this Refund Policy, or to submit a refund request, please contact us:

Email: support@speedseva.com
Address: Office No. C-14, Dharampali Palace, Sector-27, Noida – 201301, UP, India